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| Subject | [TECHNICAL] When Online Payment is Not Working | ||||||
| Posted By | Admin | ||||||
| Date Posted | 2017-06-20 | ||||||
| Submit | |||||||
| Often when payment via our website does not work, security protocols are not set. Check the security protocol (Internet Options > Advanced) > SSL 2.0, SSL 3.0 - Payment not available (payment window does not appear) TLS 1.0, TLS 1.1, TLS 1.2 - Payment available 1. Internet Explorer earlier than 8 does not support TLS and the payment window will not be available. 2. If payment window is not working for Internet Explorer 8 and later, try changing your internet options or settings on other running programs ("Page cannot be displayed" error message displays). Internet Options > Advanced > Settings > check TLS 1.0/TLS 1.1/TLS 1.2 3. For mobile devices, payment option is available for Android 4.1 (jelly bean) and later. |
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